Privacy policy
We recognise that your privacy is very important and that you have a right to control your personal information. Our policy for dealing with any personal information that you might disclose to us while visiting this Website is explained below.
We will not collect any Personal Information about you except when you knowingly provide it. The amount of information we collect about you depends on how you use the website and whether you elect to give us any information about yourself by subscribing to our e-newsletters. Leina & Fleur may use your personal information to:
- send you direct marketing material by email or post; and
- compile a consumer profile about you to enable us to better serve you.
If you visit this website to read or download information we record your IP Address. We endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up-to-date. Your information is stored in secure servers that are protected in secure facilities. However, we are not responsible for events arising from unauthorised access to your personal information. You can also play an important role in keeping your personal information secure, by maintaining confidentiality of any user name, password, profile and accounts used on the website. Please advise us immediately if there is any unauthorised use of your user name, password, profile or accounts by any other Internet user or any other breach of security.
Personal information will not be released to persons or entities outside our organisation without your consent except where:
- such disclosure is permitted under the Privacy Act 1988
- Leina & Fleur is required by law to disclose information to third parties; or
- elarroyoenterprises has outsourced some internal functions to third party contractors, for example, data warehousing, hosting servers or mail houses.
Why we collect information?
We may collect information to deliver products or services to you, to complete other transactions with you or on your behalf and/or to better understand your requirements and preferences. This information enables us to personalise and improve our service and in particular to provide offers that are of greater interest, relevance or benefit to you.
How we collect this information?
When you place an order and/or register your details with us, we may store that information for future reference.
- Signing up to a loyalty program or newsletter subscription
- Accepting customer orders
- Processing online purchases and payments
- Registering an online account
- Customer Service lines (including online social media channels such as Facebook, Instagram & Pinterest)
- Processing payments
- Accepting gift voucher payments
- Processing refunds
- Maintaining detailed information on our websites
- Any other time where you may supply personal information to us from time to time.
We also make use of “cookies” on our websites which may collect and store personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some of our Online Services will not function if your browser does not accept cookies. By using our Online Services, you consent to the use of cookies.
When you click on links on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites. We use Google Analytics and other Advertising Features to promote our Services. Google and other third parties collect data about traffic to this site via advertising cookies and identifiers. This enables us to display ads on other sites that are relevant to you, based on your previous visits to this site. If you would like to prevent your data from being used by Google Analytics, please click here.
What we collect?
The personal information we collect is in most cases supplied directly by you when you give us your details, place an order, seek a refund, provide feedback to us or participate in competitions, surveys or promotions.
The type of service or interaction you wish to receive will determine the specific type of information we need to collect. This may include, but not limited to, the following: name, address, phone and other contact details (fax, email etc), merchandise information (purchases, orders etc), and method of payment. Sometimes we collect other information such as your areas of interest, so that we can improve our service offering to you.
We may collect the following information from you:
- your name and contact details, such as your physical address,
- email address and phone number;
- your gender, birthdate and occupation;
- your purchase history;
- your company name (if applicable);
- the name of the domain from which you access the internet;
- the date and time you access our sites;
- the internet address of the website from which you linked directly to our sites;
- information about your shopping preferences/selections; and
- any other information you may provide to us from time to time.
We use the information to customise and provide Our Services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you.
We will not sell or trade your personal information to third parties for marketing purposes.
Privacy Act
Under the Privacy Act (1988) individuals are able to access any information pertaining to them that Leina & Fleur has collected. Leina & Fleur is obliged to provide this personal information which has been collected, used or disclosed since 1 June 2010. If you have any queries, problems or complaints relating to your privacy or would like to access your personal information held by us, please contact us at: [email protected] or via post C/O elarroyoenterprises, 1/8 Ern Harley, Burleigh Heads QLD 4220.